Operations Associate - Managed Support (Includes Weekend Rotation)

Stripe · 📍 Mexico City · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
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Stripe is looking for an Operations Associate to join our team in Mexico City. This role involves providing excellent customer support and ensuring smooth operations. The position includes weekend rotation, so you'll need to be flexible and ready to work on weekends. If you're passionate about customer service and operations, we'd love to hear from you!

📋 Tanggung Jawab Pekerjaan

Provide excellent customer support and resolve issues promptly.,Ensure smooth operations and maintain high service standards.,Work on weekend rotation to support our global customer base.,Collaborate with team members to improve processes and efficiency.,Monitor service levels and report any issues to the management.,Participate in training and development programs to enhance your skills.,Stay updated with the latest industry trends and best practices.,Maintain accurate records of all customer interactions and operations.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Operations Management, or a related field.,Minimum of 2 years of experience in customer support or operations roles.,Strong communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Familiarity with CRM systems and customer service software.,Fluency in English and Spanish is a plus.,Experience with weekend rotation is a plus.,Knowledge of payment processing and financial services is a plus.

🛠️ Keahlian

Customer serviceOperations managementCRM systemsProblem-solvingTeamworkCommunicationTime managementTechnical skills
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